Wegweiser Parents & Families · Rights and benefits for your child Deutsch

📞 Advice and contact points

Nationally documented helplines and services for parents, children and young people.

advice parents' helpline children's and youth helpline Familienkasse Jugendamt helpline

In brief

You do not have to be alone. These services can be reached nationwide:

  • Parents' helpline of the Nummer gegen Kummer: 0800 111 0 550, free and anonymous. Monday, Wednesday, Friday 9 am to 5 pm, Tuesday and Thursday 9 am to 7 pm.
  • Children's and youth helpline: 116 111, Monday to Saturday 2 pm to 8 pm.
  • Helpline on sexual abuse (Hilfetelefon Sexueller Missbrauch): 0800 22 55 530. Monday, Wednesday, Friday 9 am to 2 pm, Tuesday and Thursday 3 pm to 8 pm.
  • Telefonseelsorge (crisis and pastoral helpline): 0800 111 0 111 and 0800 111 0 222, around the clock.
  • Helpline on violence against women (Hilfetelefon Gewalt gegen Frauen): 116 016, around the clock.

The Familienkasse is responsible for child benefit and child supplement, the local Jugendamt for daycare and support services. You can find addresses through your city.

Step by step

  1. Sort out your concernMoney, child protection, parenting or crisis? Choose the right service.
  2. CallCall. The numbers given are free of charge.
  3. Find the local officeYou can find the Jugendamt and Familienkasse through your city or the Bundesagentur für Arbeit.

Deadlines

116 111
Children's and youth helpline, Mon to Sat 2 pm to 8 pmNummer gegen Kummer
0800 111 0 550
Parents' helpline (hours see above)Nummer gegen Kummer
0800 22 55 530
Helpline on sexual abuseHilfe-Portal Sexueller Missbrauch
Watch out – common mistakes
  • In an acute emergency call the emergency number 110 or 112.
  • Phone hours can change. Check them on the providers' websites before calling.
  • Local services (Jugendamt, advice centres) are not listed here with addresses; search through your municipality.
In depth · legal basis, figures and practice – for advisers and professionals

Documented nationwide services

Nummer gegen Kummer e. V. (Wuppertal): children's and youth helpline 116 111, Monday to Saturday 2 pm to 8 pm; parents' helpline 0800 111 0550; anonymous, free of charge. Hilfe-Portal Sexueller Missbrauch: helpline 0800 22 55 530, anonymous, free of charge. Familienportal des Bundes: Telefonseelsorge 0800 111 0 111 and 0800 111 0 222 (around the clock), Hilfetelefon Gewalt gegen Frauen 116 016 (around the clock).

Authorities

Familienkasse of the Bundesagentur für Arbeit (child benefit, child supplement); local Jugendamt (daycare, educational support, child protection); Jobcenter or city administration (education and participation). Contact details of local offices are not documented and are not given.

Who is responsible
  • Nummer gegen Kummer e. V.
  • Familienkasse
  • Jugendamt
Further reading
Child protection and the Jugendamt: your rightsThe child's own rights, independent of the parents

Quick questions

Worum geht es bei „Advice and contact points“?
Nationally documented helplines and services for parents, children and young people.
Which deadlines and figures matter?
  • 116 111: Children's and youth helpline, Mon to Sat 2 pm to 8 pm (Nummer gegen Kummer)
  • 0800 111 0 550: Parents' helpline (hours see above) (Nummer gegen Kummer)
  • 0800 22 55 530: Helpline on sexual abuse (Hilfe-Portal Sexueller Missbrauch)
What should I do first?
  • Sort out your concern: Money, child protection, parenting or crisis? Choose the right service.
  • Call: Call. The numbers given are free of charge.
  • Find the local office: You can find the Jugendamt and Familienkasse through your city or the Bundesagentur für Arbeit.
What do I need to watch out for?
  • In an acute emergency call the emergency number 110 or 112.
  • Phone hours can change. Check them on the providers' websites before calling.
  • Local services (Jugendamt, advice centres) are not listed here with addresses; search through your municipality.
Evidence
  • Nummer gegen Kummer e. V., nummergegenkummer.de, retrieved 20 September 2026
  • Hilfe-Portal Sexueller Missbrauch, hilfe-portal-missbrauch.de, retrieved 20 September 2026
  • Familienportal des Bundes, Krisentelefone und Anlaufstellen in Notlagen, retrieved 20 September 2026
As of

September 2026 · Sources and method

A question about your situation that this page does not answer? Write to us or use the contact form – we will tell you which office is responsible and what to bring. Free of charge, without individual legal advice.