Keyword index Consumers
2
- 250 euros
Travel and air passenger rights
6
- 600 euros
Travel and air passenger rights
A
- Access request
Data protection and advertising for consumers - Advice
Advice and contact points - Air passenger rights
Travel and air passenger rights - Arbitration
Consumer arbitration and court options - Arbitration body
Advice and contact points - Asylum seekers
Bank account, basic account and bank fees - Automated calling machine
Cold calling and unwanted calls
B
- Bank fees
Bank account, basic account and bank fees - Basic account (Basiskonto)
Bank account, basic account and bank fees - BGB
Overview of consumer rights - Bundesnetzagentur
Cold calling and unwanted calls · Advice and contact points - Buy now pay later
Loans, instalment purchases and consumer insolvency
C
- Cancellation
Travel and air passenger rights - Chargeback
Online shopping and fraud - Check a claim
Reminders, debt collection and Schufa - Cold call
Cold calling and unwanted calls - Cold calling
Cold calling and unwanted calls - Compensation
Travel and air passenger rights - Complaint
Guarantee and complaints - Consent
Cold calling and unwanted calls · Data protection and advertising for consumers - Consumer credit
Loans, instalment purchases and consumer insolvency - Consumer insolvency
Loans, instalment purchases and consumer insolvency - Consumer protection
Overview of consumer rights - Consumers
Overview of consumer rights - Contact points
Advice and contact points - Contract term
Subscription traps, cancellation button and contract terms - Costs
Advice and contact points - Credit card
Online shopping and fraud - Creditworthiness assessment
Loans, instalment purchases and consumer insolvency - Cure (Nacherfüllung)
Statutory warranty and defects - Current account
Bank account, basic account and bank fees
D
- Data copy
Reminders, debt collection and Schufa - Data protection
Data protection and advertising for consumers - Debt collection
Reminders, debt collection and Schufa - Debt counselling
Loans, instalment purchases and consumer insolvency - Default (Verzug)
Reminders, debt collection and Schufa - Defect
Statutory warranty and defects - Direct debit
Online shopping and fraud - Discharge of residual debt
Loans, instalment purchases and consumer insolvency - Discount for Grundsicherungsgeld recipients
Advice and contact points - Dispute resolution
Consumer arbitration and court options - Distance selling (Fernabsatz)
Right of withdrawal and the withdrawal button
E
F
- Fake shop
Online shopping and fraud - Fine
Cold calling and unwanted calls - Flight delay
Travel and air passenger rights - Fraud
Online shopping and fraud
G
- Gas
Energy suppliers, tariff changes and price increases - GDPR (DSGVO)
Data protection and advertising for consumers - General terms and conditions (AGB)
Overview of consumer rights - Goodwill (Kulanz)
Guarantee and complaints - Guarantee
Guarantee and complaints - Guarantee terms
Guarantee and complaints - Gym
Subscription traps, cancellation button and contract terms
I
- Instalment purchase
Loans, instalment purchases and consumer insolvency
L
- Lawsuit
Consumer arbitration and court options - Legal advice
Advice and contact points - Limitation period
Statutory warranty and defects
M
- Mandatory law
Overview of consumer rights - Manufacturer's guarantee
Guarantee and complaints - Model declaratory action (Musterfeststellungsklage)
Consumer arbitration and court options
N
- New rules 2026
Overview of consumer rights - Notice period
Subscription traps, cancellation button and contract terms
O
- Objection to advertising
Data protection and advertising for consumers
P
- Payment Accounts Act (Zahlungskontengesetz)
Bank account, basic account and bank fees - Payment method
Online shopping and fraud - Payment order (Mahnbescheid)
Reminders, debt collection and Schufa - PayPal Buyer Protection
Online shopping and fraud - Prepayment
Online shopping and fraud - Price increase
Energy suppliers, tariff changes and price increases - Price reduction (Minderung)
Statutory warranty and defects - Prize draw
Cold calling and unwanted calls - Proof of purchase
Guarantee and complaints
R
- Redress action (Abhilfeklage)
Consumer arbitration and court options - Reform
Travel and air passenger rights - Refund
Right of withdrawal and the withdrawal button - Refusal
Bank account, basic account and bank fees - Regulation 261/2004
Travel and air passenger rights - Reminder
Reminders, debt collection and Schufa - Renewal
Subscription traps, cancellation button and contract terms - Repair
Guarantee and complaints - Representative action
Consumer arbitration and court options - Rescission (Rücktritt)
Statutory warranty and defects - Returns
Right of withdrawal and the withdrawal button - Reversal of the burden of proof
Statutory warranty and defects - Right to repair
Statutory warranty and defects - Rights when buying
Overview of consumer rights
S
- Schufa
Reminders, debt collection and Schufa · Data protection and advertising for consumers - Self-disclosure (Selbstauskunft)
Reminders, debt collection and Schufa - Special right of termination
Energy suppliers, tariff changes and price increases - Statutory warranty (Gewährleistung)
Statutory warranty and defects · Guarantee and complaints - Subscription
Subscription traps, cancellation button and contract terms - Subscription trap
Subscription traps, cancellation button and contract terms - Switching accounts
Bank account, basic account and bank fees - Switching supplier
Energy suppliers, tariff changes and price increases
T
- Tariff change
Energy suppliers, tariff changes and price increases
U
- Universal arbitration body
Consumer arbitration and court options
V
- VDuG
Consumer arbitration and court options - Verbraucherzentrale
Overview of consumer rights · Advice and contact points
W
- Withdrawal
Right of withdrawal and the withdrawal button - Withdrawal from a loan
Loans, instalment purchases and consumer insolvency - Withdrawal information (Widerrufsbelehrung)
Right of withdrawal and the withdrawal button