Sources and method – Consumers

All information comes from the sources listed below (retrieved in September 2026). Uncertain points are named openly.

Sources

1. gesetze-im-internet.de: BGB (§§ 286, 309, 312g, 312k, 355, 356, 357, 438, 439, 476, 477), UWG §§ 7, 7a, 20, TDDDG §§ 15, 28, EnWG §§ 20a, 41, ZKG §§ 31–37, 48, 49, InsO § 287, VSBG §§ 29–31, VDuG §§ 1, 46, RDG §§ 13a–13e; BGBl. 2026 I Nr. 28, 139, 212.
2. Bundesregierung: Richtlinie über Verbraucherkreditverträge umgesetzt (Consumer Credit Directive implemented).
3. Deutscher Bundestag: Textarchiv 2026 (Verbraucherkredite kw16; Recht auf Reparatur kw26); BGH press release 233/2025.
4. Bundeskanzleramt Österreich: EU-Fluggastrechte werden vereinfacht, präzisiert und gestärkt (EU air passenger rights to be simplified, clarified and strengthened).
5. Bundesnetzagentur: Telefonwerbung (cold calling).
6. Verbraucherzentrale: Was tun bei einem Schufa-Eintrag?; Beratung bei den Verbraucherzentralen; price pages of the regional centres (Landeszentralen).
7. Law firm bulletins and search results (Noerr on the withdrawal button and the Consumer Credit Directive, among others).

Uncertain points

• Credit card chargeback (120 days): no statutory basis, follows from the card organisations' rules and bank terms and conditions; PayPal deadline (180 days) under PayPal's terms.
• Air passenger rights reform: date of entry into force (expected only in 2027) and details such as the claim deadline and airline response deadline come only from an Austrian secondary source; unverified.
• Advice fees of the Verbraucherzentralen (consumer advice centres): differ by regional centre, not uniform nationwide.
• Schufa deletion periods according to the Verbraucherzentrale and BGH press release; discharge of residual debt (6 months) only according to the Verbraucherzentrale.
• Not covered/not checked: package holidays, Art. 21 DSGVO, details of the redress action (Abhilfeklage).
• Verified against the statutory text or Federal Law Gazette: withdrawal button, right to repair, consumer credit, § 475e, § 479, § 312j BGB, UWG, VSBG, VDuG.

What this platform does – and what it does not

These pages provide understandable information on consumer rights and name legal bases, deadlines and nationwide contact points. They are not a substitute for legal advice under the Rechtsdienstleistungsgesetz (Legal Services Act) and do not assess any individual case. No personal data is stored. In case of disputes, deadlines or larger amounts, contact the Verbraucherzentrale or a lawyer.