Rechtsstand Herbst 202643 life situations645 topic pages41 roadmapsFree, no account

The goods you bought are defective

Broken, incomplete or not as described: how to report the defect, what repair or replacement can achieve, and when withdrawal from the contract, a price reduction, arbitration or a lawsuit come into consideration.

How the roadmap works. Answer the questions. Your roadmap is built from your answers. It shows how to report the defect correctly, which rights usually come into consideration and which deadlines are running. The manufacturer's guarantee is an extra – your first point of contact is the seller.

Your answers are not stored or transmitted; they only appear in your browser's address bar. Anyone who shares the link also shares the answers. Legal position as of October 2026: BGB sales law (§§ 434 ff., 474 ff.) with the changes on the right to repair for sales contracts from 31 July 2026 (Art. 229 § 72 EGBGB), §§ 327 ff. BGB for digital products, VSBG, InsO, GVG.

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As of October 2026. The roadmap arranges general information according to your answers. It does not review an individual case, does not replace legal advice and does not assess your dismissal or any deadline as valid, met or missed. Whether an entitlement exists is decided by the responsible office; deadlines and amounts change often – check important details with an advice centre.

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On a decision, deadline, application or responsibility. You get an answer with the matching page, the responsible office and the next step, usually within two working days. No legal advice in individual cases, no sharing of your data.