Wegweiser Vehicle keepers · Duties and rights around the car Deutsch

🤝 Advice and contact points

Nationally documented bodies for vehicle disputes, consumer questions, registers and legal advice.

advice Kfz-Schiedsstelle Verbraucherzentrale finding a lawyer KBA registration office

In brief

If you do not know what to do next, there are bodies reachable nationwide. For a dispute with a garage or a dealer in the motor trade, the Kfz-Schiedsstelle helps. For consumer questions, the Verbraucherzentrale advises. You can find a lawyer through the Deutsche Anwaltauskunft.

Vehicle documents and driving licences are handled by local authorities. We do not give addresses and phone numbers because they change. Look for them on your city's official pages.

Step by step

  1. Have your documents readyNotice, contract, photos.
  2. Choose the right bodyArbitration board for repairs and purchases, lawyer for fines and driving licences.
  3. State the deadlinesSay straight away when your notice was delivered.
  4. Document in writingBriefly note conversations in writing.

Deadlines

2 weeks
Objection (Einspruch) against a fine notice; get advice early§ 67 OWiG
Watch out – common mistakes
  • Advice from associations may require membership or costs. Check this beforehand.
  • We do not name local bodies, addresses or phone numbers.
  • Kfz-Schiedsstellen are responsible only if a contract with a motor-trade business exists.
  • Information on your points total from the Kraftfahrt-Bundesamt: procedure not checked in full text.
In depth · legal basis, figures and practice – for advisers and professionals

Nationwide bodies (documented)

  • Kfz-Schiedsstellen (directory by federal state): kfz-schiedsstellen.de. Out-of-court settlement of disputes with motor-trade businesses, usually free of charge (search hit).
  • Verbraucherzentrale: verbraucherzentrale.de (topic pages on statutory warranty and guarantee).
  • Deutsche Anwaltauskunft: anwaltauskunft.de (lawyer search, already named in the Wegweiser Verkehrsunfallopfer).
  • Kraftfahrt-Bundesamt: recall database https://www.kba-online.de/rrdb/buerger/ (according to the KBA page); driver fitness register information (not checked, page not accessible).
  • Customs administration: vehicle tax (Zoll online).

Local authorities

The registration authority, driving licence authority, fines office and environment office are municipal or a matter for the Länder. A nationwide list was not compiled.

Not checked

Legal expenses insurance (traffic legal protection), legal advice assistance (Beratungshilfe) and legal aid (Prozesskostenhilfe), insurance ombudsman.

Who is responsible
  • Kfz-Schiedsstelle (kfz-schiedsstellen.de)
  • Verbraucherzentrale (verbraucherzentrale.de)
  • Deutsche Anwaltauskunft (anwaltauskunft.de)
Further reading
Overview for vehicle keepersDriving ban and objection to a fine notice

Quick questions

Worum geht es bei „Advice and contact points“?
Nationally documented bodies for vehicle disputes, consumer questions, registers and legal advice.
Which deadlines and figures matter?
2 weeks: Objection (Einspruch) against a fine notice; get advice early (§ 67 OWiG)
What should I do first?
  • Have your documents ready: Notice, contract, photos.
  • Choose the right body: Arbitration board for repairs and purchases, lawyer for fines and driving licences.
  • State the deadlines: Say straight away when your notice was delivered.
What do I need to watch out for?
  • Advice from associations may require membership or costs. Check this beforehand.
  • We do not name local bodies, addresses or phone numbers.
  • Kfz-Schiedsstellen are responsible only if a contract with a motor-trade business exists.
Evidence
  • Kfz-Schiedsstellen, kfz-schiedsstellen.de (search hit), retrieved 20 September 2026
  • Verbraucherzentrale, Gewährleistung und Garantie (search hit), retrieved 20 September 2026
  • Kraftfahrt-Bundesamt, Rückrufe, retrieved 20 September 2026
As of

September 2026 · Sources and method

A question about your situation that this page does not answer? Write to us or use the contact form – we will tell you which office is responsible and what to bring. Free of charge, without individual legal advice.