Rechtsstand Herbst 202643 life situations645 topic pages41 roadmapsFree, no account

My flight or trip went wrong

Flight cancelled, delayed or overbooked, luggage gone, train late, package holiday with defects: what to secure now, what to demand in writing and how to enforce it without a lawyer.

How the roadmap works. Answer the questions. Your roadmap is built from your answers. It shows what to secure on the spot, what to demand in writing and which free services help if the company does not pay. Many deadlines are short, especially for luggage.

Your answers are not stored or transmitted; they only appear in your browser's address bar. Anyone who shares the link also shares the answers. Legal status October 2026: Regulation (EC) No 261/2004 (reform by Regulation (EU) 2026/2202, OJ of 2 October 2026, expected to apply from 23 October 2027; details not yet checked), Montreal Convention, Regulation (EU) 2021/782, §§ 651a ff. BGB, §§ 57 ff. LuftVG.

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As of October 2026. The roadmap arranges general information according to your answers. It does not review an individual case, does not replace legal advice and does not assess your dismissal or any deadline as valid, met or missed. Whether an entitlement exists is decided by the responsible office; deadlines and amounts change often – check important details with an advice centre.

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On a decision, deadline, application or responsibility. You get an answer with the matching page, the responsible office and the next step, usually within two working days. No legal advice in individual cases, no sharing of your data.